How to solve a possible complaint as best and as quickly as possible?
We are only human and from time to time we can make a mistake. It is true that 90% of us deal with late package complaints. We are sorry that we caused the complaint. And believe me, we want to deal with it as soon as possible. Unfortunately, the laws of the Czech Republic have rules that we did not invent and we must follow them. Even so, in cooperation with you, we are able to resolve complaints within 24 hours.